FAQs

How long will it take for my order to ship? When will I receive it?

Orders typically ship within 1-2 business days, although some may ship the same day depending on the brand. While delays are rare, they can occasionally occur due to unforeseen circumstances. On average, your order will arrive in 4-7 days. If a longer shipping time is expected, it will be indicated on the product page. We guarantee the fastest processing and shipping times in the industry, along with top-tier customer service.

Which payment methods do you accept?

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)

• Apple Pay

• Google Pay

What is your return policy?

We offer a 30-Day Money Back Guarantee on all items. For full details, please review our 30-Day Return Policy at the bottom of the page.

What is your cancellation policy?

Orders can be canceled for a full refund before they have shipped. If you wish to cancel an order, please contact us immediately at support@wonderplayventures.com. After shipment, the order is subject to our 30-Day Return Policy.

What if my product is damaged?

Upon receiving your items, inspect the packaging carefully. If you notice any damage to the box or the product, make a note of it when signing for delivery. If you suspect damage but can't open the package right away, mark the delivery receipt as "suspect damage." If your product arrives damaged, send us photos at support@wonderplayventures.com, and we will assist with a replacement or compensation.

How do I place an order?

To place an order, simply click "Add To Cart" on your desired product and proceed to checkout. Enter your shipping and billing information, and complete the transaction. Alternatively, you can place orders by phone at 000-000-0000. You will receive an immediate order confirmation, and we will begin processing your order right away.

How do I know when my order will ship?

After placing your order, you will receive a confirmation email with your order details and payment authorization. Once your order has shipped, you will receive another email with tracking information. If an item is out of stock, we will notify you within one business day.

Will you send an order confirmation via email?

Yes, you will receive an order confirmation to the email address provided. Please ensure your email address is correct to receive this important information. We recommend saving or printing the confirmation for your records.

Do you charge sales tax?

We do not charge sales tax unless your order is being shipped to California, as our business is located there. This could save you hundreds compared to shopping elsewhere.

Can I change my order?

Yes, you can modify your order at no extra cost before it ships. Simply email us at support@wonderplayventures.com with your request. If there is any price difference, we will either credit your card or send you a custom invoice for the additional amount. For updates on your order status, please contact us via email or call 000-000-0000.