Refunds & Returns Policy

At Wonder Play Ventures, we want you to feel confident in your purchase, which is why we've made our return and refund process clear and easy to follow.

1. Return Time Frame:
   You can return items within 30 days of purchase. If more than 30 days have passed, we won't be able to accept the return.

2. Shipping Costs:

   • If the item is broken or defective, we will cover the return shipping costs.

   • If you're returning an item because you've changed your mind, you'll be responsible for the return shipping costs.

3. Defective or Broken Products:
   If your product is defective or broken, please contact us within 30 days of receiving it. We will assist you with the return process at no additional cost. Once we receive the returned item and verify the issue, we will provide a replacement or refund, including the cost of shipping.

4. Change of Mind Returns:
   If you decide you no longer want the product, you have 30 days to return it. The item must be unused and in its original packaging. You will need to cover the return shipping costs. Once we receive the item, we will refund the cost of the product, excluding shipping charges.

5. Refunds:
   Once we receive your returned product and verify its condition, we will send you a confirmation email. Your refund will be processed to the payment method used within 7 business days. Please note, it may take a few extra days for the refund to appear on your bank or card statement. If you haven't received your refund within 10 business days of our confirmation, please contact us at support@wonderplayventures.com.

Please note that depending on the circumstances, a restocking fee may apply. If you have any further questions about returns or refunds, our friendly Customer Support team is here to assist you at support@wonderplayventures.com.