Shipping Policy

Thank you for choosing Wonder Play Ventures! We are dedicated to ensuring your orders are shipped efficiently and arrive on time. Below are the details of our shipping policies and processes:

Shipping Cost:

  • Free shipping within the USA.

Order Cut-off Time:

  • 6:00 PM (Monday - Friday) (GMT-05:00) Eastern Standard Time (Detroit)

Order Processing Time:

  • Orders are processed within 1-2 business days.

Order Transit Time:

  • Your order will arrive within 4-7 business days.

Shipping Methods:

  • Most orders are shipped via our trusted third-party freight carriers using 18-wheeler trucks. For items that require freight shipping, we will contact you to arrange a curbside delivery appointment. Please ensure that a valid phone number is provided during checkout to facilitate the delivery process.

Order Confirmation and Tracking:

  • Upon placing your order, you will receive a confirmation email indicating that we’ve received your order and approved your payment.

  • You will be notified once your order is shipped, typically within 1-2 business days. The shipment notification will include a tracking number and a link to track your order’s progress.

Can I Change My Address?

  • If you need to change the shipping address for your order, please contact us within 24 hours of placing your order.

Cancellations:

  • You may cancel your order at any time before it is dispatched. Once the order has shipped, please refer to our refund policy for further assistance.

Damages and Issues:

  • Please inspect your order upon delivery. If you notice any defects, damage, or receive an incorrect item, contact us immediately so we can assess the issue and resolve it. We will provide return shipping if the item arrives damaged or incorrect.

Contact:
We value your trust and are committed to providing an excellent shipping experience. Should you have any questions or need assistance, don’t hesitate to reach out to our customer service team!